The second of three photocopiable teacher’s resource books with a wide variety of communicative activities for one-to-one or class teaching. Full teacher’s notes are provided with each lesson. A wide range of units that can be used flexibly.
This book is divided into three modules:
Discussions and Meetings — Business Correspondence — Report Writing
Units such as: Agreeing and Disagreeing — Diplomatic language — Economic predictions — Types of business document — The style of business reports — Report: personal management skills.
Level: C/B/IV-kurser — a good resource for the teacher

The third of three photocopiable teacher’s resource books with a wide variety of communicative activities for one-to-one or class teaching. Full teacher’s notes are provided with each lesson. A wide range of units that can be used flexibly.
This book is divided into three modules:
Presentations — Company, products and customer relations — Negotiations
Units such as: Presenting a project — Company trends — Dealing with complaints — Apologize, explain and offer — Opening the negotiation — A salary increase.
Level: C/B/IV-kurser — a good resource for the teacherteacher

How to get the most out of meetings and the people who attend them — learn the golden rules and keep control — prevent wasted time, effort and energy!
Meetings are important business and social activities. We meet with other people to learn, to exchange information, to take decisions and to enjoy ourselves. However, research suggests that meetings are often a waste of our working time. Despite their necessity, many meetings are organized by individuals who have other full-time responsibilities and lack the formal training and experience to ensure their successful planning and execution. This book provides guidance on how to get meetings right. Readers should be able to reap the rewards from appropriate preparation, maximizing participation, understanding group dynamics, effective chairing, and how to follow up. Very clear layout. Author: Alan Barker. (147 pages)
Level: HH/Library/Depot/Language Schools/In-House Courses

Contents include: Preparing for the meeting; What's on the agenda?; Chairing the meeting; Participating well; Problem solving in meetings; After the meeting; Different meetings and how to run them.

How to Negotiate Effectively provides tips, tools and techniques for getting it right. It explores and advises on every aspect of the negotiation process, including: tactics and counter-measures, identifying true decision makers, handling deadlock, how to spot buying signals in negotiations, making concessions, enhancing your authority and getting the best deal. Very clear layout. An essential step-by-step guide, How to Negotiate Effectively will help anyone achieve a balanced 'win-win' outcome. Author: David Oliver. (137 pages)
Level: HH/Library/Depot/Language Schools/In-House Courses

The seven steps are: Lay solid foundations — Connect with your audience — Use visuals to connect — Top up your techniques — Be positive and dramatic — Love your audience ... not everyone is like you — Questions are a big opportunity, aren't they?

A step-by-step guide to structuring a presentation and creating confidence:
Effective communication is essential for business success. From training new employees to building a rapport with potential clients, the ability to deliver information, while achieving maximum impact, is a skill that all business people need, yet many find difficult to master. This book provides practical advice, addressing the common problems people face when making a presentation. It is ideal for the inexperienced speaker or anyone wanting to improve their communication skills. It includes tips on how to: overcome nerves; be concise; understand body language; use visual aids effectively; structure a presentation and use PowerPoint technology. It is a great guide to communicating with confidence. Suitable for individual use as well as in workshops. Very clear layout. Author: Andrew Bradbury. (149 pages)
Level: HH/Library/Depot/Language Schools/In-House Courses

This book carefully explains every aspect of the process: setting up the meeting — distributing the agenda — taking notes — recording decisions and actions in such a manner that any reader will immediately understand what happened — formatting the minutes:
Minute taking is an important yet under-rated part of business meetings. Participants rely on them for information they may have missed, those who could not attend can see what was decided in their absence, and the action points act as a timely reminder. Taking Minutes of Meetings explains the functions of minutes, the different styles, how to take them accurately and how to listen and summarise. Now in its second edition, this practical guide includes a new chapter on 'The Requirements of the Freedom of Information Act'. Reliable, accessible advice is given on important topics such as: setting up a meeting; sections of a meeting; the agenda; personal preparation; taking notes; the minutes; recording decisions and actions. Author: Joanna Gutmann. (147 pages)
Level: HH/Library/Depot/Language Schools/In-House Courses